GP Access and Appointment Systems

Start Date: 13 October 2013

Closing Date: 15 November 2013

Brief Description GP Access and appointment systems patient survey to obtain the experience of patients when making appointments and accessing their GP practice.




To view a full copy of the GP Access Findings Report, click HERE

To view a summary infographic on the GP Access Findings (shown below), click HERE

Gp Access InfoGraphic Picture

NHS Nottingham City Clinical Commissioning Group (CCG) carried out a survey to obtain feedback from patients about accessing a GP and the appointment systems used by practices across the city.

We are aware that a number of factors have put increasing demands on GPs, including an increasing patient population, high demand for appointments, a variety of patient expectations, a diverse range of appointment systems and a stretched workforce. 


Key Outcomes

In total, 437 responses were received and a number of key points emerged.  These included:

  • Definitions for urgent, non-urgent and routine appointments
  • Continuity of the healthcare professional seen by the patient
  • Increased innovative methods for communication and consultations between the patient and GP / healthcare professional
  • Extended opening hours including Saturdays
  • Training and education sessions for staff and patients to improve knowledge and skills
  • Standardised appointment systems across the city
  • Improved access overall to general practice

A copy of the findings report can be accessed HERE.

Next Steps

The information gathered from the GP Access survey is central to the development of the Primary Care Plan for Nottingham City.  The outcomes of the activity have been fed into the redesign of primary care services and influenced planned improvements for implementation during 2014/15.  These improvements will be achieved by:

  • Having improved and sustainable access to primary care services
  • Providing a more holistic approach to meeting individual patient needs; rather than the patient being seen by a multitude of separate independent health and social care workers, they will be seen by a member of the neighbourhood team who will coordinate appropriate input from other team members
  • Ensuring better continuity of care for patients through multi-disciplinary team meetings
  • Providing links for patients and carers to other agencies within the community
  • The introduction of the multi-disciplinary approach which will allow patients with long term conditions to be managed better in the community and potentially reduce unnecessary hospital admissions and facilitate earlier discharge
  • Reducing the likelihood of clinical management errors/misunderstanding
  • Improved and equitable access to care.